Why the TV does not see the Wi-Fi router. Samsung TV does not connect to wifi automatically. We solve problems with connecting the TV to the Internet

Loss of Internet connection on Samsung Smart TVs (as with any other manufacturers) is a common occurrence, in most cases it does not require contacting a service center. This problem easy enough to fix on your own. Let's consider everything in order.

Reasons for losing internet connection

There are three main reasons for losing internet connection:

Problems on the side of the Internet provider. Perhaps there are accidents on the communication line and / or failures in the operation of communication equipment.
Malfunctions of user communication equipment (if used) - router, hub, etc. This may also include incorrect device settings, poor connection quality (wired / wireless) between the TV and communication equipment.
Problems with the TV itself or incorrect Internet connection settings on it.

If the cessation of the Internet is due to problems on the side of the provider, there is nothing you can do about it except contacting the technical support of the communication service provider with this issue. In other cases, you will first need to find out the specific cause of the malfunction, and then take any action.

Checking communication equipment

All models of Samsung Smart TVs are able to access the network both via wired and wireless communication channels (via Wi-Fi connection). Moreover, with a wired connection, access to the Internet is possible only if you do not need to enter a login, password or server address to connect to the provider's network (Samsung TV sets do not support this type of connection). Therefore, to connect the TV receiver to the network, a wired or wireless router with predefined settings for connecting to the Internet is usually used.

The easiest way to check the router's performance is to access the Internet from it using an alternative communication device. Wireless routers can be tested using a mobile phone, laptop, tablet, etc. To diagnose wired routers, you need a computer with a network LAN card.

If there is no connection to the Internet on other communication devices, the problem should be looked for on the router itself. The most common cause of problems is incorrect network settings. Here we will not consider the procedure for setting up a router, because. in each case, it is performed differently. You can visit the router manufacturer's website, which should describe how to set it up. In addition, you can contact the technical support of your Internet provider.

If it was possible to establish a connection with the Internet through an existing router, the cause of the malfunction should be sought on the TV itself.

Checking if the TV is connected to the router correctly

When using a wireless network, there are usually no problems with the correct connection. All you need to do is select the available Wi-Fi network in the TV settings (this will be discussed in the next part of the article). Problems usually arise when using a wired router to access the network. A common reason for the lack of Internet is the incorrect connection of the cable connecting the router and the TV receiver.

Take a look at this image of a very common Wi-Fi router:

Ports labeled 1, 2, 3 and 4 are for connecting network equipment (LAN ports). It is in them that you need to connect the network cable of the TV. The port, above which there is the inscription "WAN", is designed to connect a cable that enters the apartment / office (Internet cable brought into the room by an Internet provider). Check if the cables are reversed.

AT different models LAN routers and WAN ports can be designated differently. This information should be found in the documentation for the router.

Configuring network settings for Samsung TVs

To be able to work with an existing router, the correct parameters must be set in the network settings of the TV receiver. If we are talking about a wired connection to the router, then here you should check the correctness of the entered (or automatically set) IP address, subnet mask, default gateway and DNS server. When connecting wirelessly, in addition to the above parameters, you should make sure that you are connected to a Wi-Fi network, which requires a password.

All models of Samsung Smart TVs are set up in much the same way. The only difference is the way to enter desired settings through the menu. Let's give some examples.

Automatic connection setup on Smart-TV

Let's take Samsung K-series TVs as an example. This includes Smart TV model range H4500, H5500, etc. To set up a wireless connection on them in automatic mode (you do not need to enter an IP address and other network parameters), just do the following:

Enter the settings menu using the remote control or buttons on the body of the TV receiver.

Open the "Network" tab on the left side of the settings menu.

Select the "Network settings" item in the newly opened window.

If the TV is connected to the network via a network cable, select "Cable" in the "Select network type" drop-down menu, and then the setup will be completed. If you are using a wireless connection, select "Wireless" and proceed to the next step.

The TV will take some time to detect available wireless networks. After the scan is completed, the Wi-Fi networks available for connection will be displayed on the screen. Select your network (in the example in the photo it is called "SRSC").

If the TV has not saved or reset the Wi-Fi password, you will need to re-enter it on the next page of connection settings.

Check the box next to Show. password" so as not to make a mistake when entering a passphrase from a Wi-Fi network.
If the password matches and there are no failures in the operation of the TV and / or wireless router, a message will appear on the screen indicating that the connection to the Wi-Fi network was successful.

The presence of an Internet connection will be indicated by an icon at the top of the window. If there is a connecting line (orange dots) between the icons depicting the router and the planet, then the TV set has Internet access.
This completes the setup.

Automatic configuration is available only when the DHCP server (a feature that allows you to connect to a network without having to manually enter network settings) is enabled on your wireless router. If the DHCP server is not active, you can enable it, for which you will have to reconfigure the router. You can also solve the problem by configuring the network settings of the TV in manual mode.

Manual network connection setup

Here is an example of setting up a Wi-Fi connection on a Samsung UE-series Smart-TV (UE55JU6400U, UE32J4500K, etc.):

Open the TV settings menu, go to the "Network" tab, then select the "Network settings" section.

Select "Next" in next window.

If your TV is connected to the network via a cable, select Cable from the Network Connection Type Selection list. If you are connecting via Wi-Fi, select Wireless. (general)", then click on the "Next" button.

A list of available networks will be displayed on the screen. Select yours (in our case, it is "Network 1").

In the next window, enter the password for the Wi-Fi network, click "Next" to connect.

If the TV is able to receive the network settings from the router, a window will appear with the following information:

If the "IP Address", "Subnet Mask", "Gateway" and "DNS Server" fields are set to values similar to those shown in the example above, simply click the "Next" button to complete the connection setup. Otherwise, click the "IP Settings" button to enter the appropriate network parameters manually.
In the next window, in the "IP Mode" menu, set the parameter to "Manual". Fields with network parameters will be displayed on the screen.

All fields will need to be filled in according to the router settings. You can peep them, for example, in the network connection properties on a computer or smartphone connected to the same Wi-Fi router. Enter the same settings on the TV, except for the IP address (the last digit should be replaced in it).

Reset Smart-TV network settings

If tweaking the settings doesn't help, you can always try resetting them. This feature is provided in all Samsung Smart TVs. Consider the reset procedure on Samsung H-series TVs:

Open the menu, then go to the "Support" tab.

In the list provided, find and open the "Self-diagnosis" section.

In the next window, select the "Reset" function.

To reset the settings, you will need to enter a PIN code consisting of 4 digits. If the PIN code has not been changed by the user, enter "0000" here (for Samsung TVs of other series, the PIN code may differ - information can be found in the documentation or on the manufacturer's website).

If the PIN code is entered correctly, a dialog box will appear on the screen. Select "Yes" to confirm resetting the TV.

After the last step, the TV will turn off briefly and then turn on again. If the Internet does not work automatically, try setting it up again using one of the instructions above.

The TV, endowed with the Smart TV option, serves as a true friend of the family. Full citizen of the state. It will entertain children who love to drive cars, entertain family members on Sunday evening. Three-dimensional games will provide a complete illusion of reality. YouTube is full of utopian ideas that “prove” the virtuality of planet Earth. Believe it or not - choose for yourself. The trouble is, if the TV does not see the router ... it remains to listen to nonsense.

Types of faults + typical solutions

Viewers complain:

Don't expect too much when doing typical recommendations user manual. However, a list of actions will undoubtedly solve some of the problems.

Firmware update

You can download the ready-made package, then plug the flash drive into the port. Or use online services.

Storage device

Beware of unreliable power supply. You have a chance to ruin the equipment.

Hard reset TV

Resetting the settings helps a lot.

Turn off the device.
Open the system menu (read the user manual for details).
The option has a characteristic name like Reset.
Set up the device again close attention giving section Smart.

The reasons

The provider cut off the service.
The router is incorrectly configured.
Hacker attacks or hardware failures.
Incorrect electronics settings.
electromagnetic interference. Move equipment as close as possible. Turn off microwave ovens, take mobile phones away.

Correct connection

We are sure that most readers know how, but here is the correct sequence of manipulations:

Turn on the router. Make sure: there are no restrictions (frequency, protocol version, number of simultaneously served subscribers, unique SSID).
Check network performance via cable or wireless internet.
Open the TV menu.
Find the Network section.
Select a method (wireless connection).
Mark the desired SSID.
Enter the passkey.
Ready!

Faulty/Missing Wireless Adapter

The TV is more often equipped with a module that allows you to connect to Wi-Fi. Check additionally: "dongle" is visible from the outside, the internal module is displayed by the TV's built-in menu. Examination:

Test the visibility of any other devices. Visit the Network section to check for nearby access points. Maintain precise control with mobile phone or PC. Check the list of names, excluding errors.
Find the MAC address of your wireless adapter by visiting the Support section. The position of the information is determined by the firmware version, the manufacturer. For example, Samsung has added the "Contact..." option. The presence of krakozyabr (zeros, dashes) implies a malfunction / absence of the module.

Error 105

The TV stopped connecting the network, complains: NAME_NOT_RESOLVED. Translation: name not recognized. The error is universal, known to PC users who drive Operating Systems Windows family. Users say: viruses / antiviruses are often the cause - programs that change firewall settings.

Restart your router.
Check if you have an internet connection on your phone, tablet, laptop, or desktop PC.
The repetition of the error brings the location of the fault straight to the ISP. Or the router itself has been hacked (KRACK). Do a hard reset, call your ISP, make inquiries.
Try connecting the TV directly, bypassing the router (TP-Link, D-Link).
Or change the DNS address by substituting the resources of Yandex (77.88.8.8, 77.88.8.1), Google (8.8.8.8).

Does not work, refuses to catch - replace the Wi-Fi cable.

Error 106

INTERNET_DISCONNECTED = Disconnected. Try disconnecting from Wi-Fi, take the cord. Good old Ethernet can help. The radio wave is too unreliable. The LG microwave is able to confuse the neighbor's Sony TV. That case of unsuccessful mutual acquaintance of household appliances.

After buying a modern TV with Smart TV, probably immediately there is a desire to connect it to the Internet. This is understandable, Smart TV without an Internet connection is a practically useless feature that is not even worth overpaying for. In this article, I will write about possible problems, which are likely to occur when connecting the TV to the Internet via network cable, not through the router, but directly. When the network cable is from your provider, we immediately connect to the TV.

There are several nuances due to which the Internet may not work on the TV. Basically, it all depends on your ISP.

Let's go in order. If you have a customized wifi router, which successfully distributes the Internet, and your TV has Wi-Fi (built-in or external adapter) then you can. If it is not possible to connect via Wi-Fi, then connect to the router. If the TV has a Smart TV, then the network connector should definitely be.

But what if there is no router? If the Internet is directly connected, for example, to a computer, or is it just a cable from the provider laid in the house? It's simple, we can take the network cable that the provider laid for us and connect it to the TV. This can be done in any case, but whether the Internet will work with such a connection is a separate issue, which we will now try to figure out.

Internet does not work on Smart TV with a direct connection

If your provider uses Dynamic IP connection technology, and does not use MAC address binding, then immediately, after connecting the cable to the TV, the Internet should work.

If you connected the cable to the TV (cable that comes not from the router, but from the Internet provider), and the Internet is not working, then most likely your provider uses Static IP, PPPoE, L2TP, or PPTP connection technology. And / or makes a binding to the MAC address.

Most The best way, is to call the provider's support and ask what technology they use and whether they bind by MAC. Or look at the official website of the provider.

If technology Dynamic IP, then the Internet should work immediately after connecting the cable, without any settings (provided that there is no binding by MAC address).
Technology Static IP- you can set this very static IP (which should be given to you by your provider) in the network settings on your TV. How to set these settings, I wrote in the article (using LG TV as an example).
If a PPPoE, L2TP, or PPTP, then such a connection cannot be configured on the TV. At least on this moment (may not be available on all TVs). But, as far as I know, it is impossible to raise such a connection on a TV. What to do in this case? You need to buy a router, set up an Internet connection on it, and from it already distribute the Internet via cable, or via Wi-Fi to your TV, and other devices. Here is an example, an article on setting up .

If the connection is via Dynamic IP, or via Static IP, but Internet on TV still not working, that is, the probability that the provider binds the Internet by MAC address (this needs to be clarified with him). What to do in this case?

Go to your TV settings and go to the tab Support – Inf. about the product. This is on LG TVs, if you have Samsung, Sony, Philips, or another manufacturer, then these items may be slightly different there. Look there for the MAC address.

Call your ISP support and ask for a different MAC for your contract. Tell them the MAC of your TV. Or, change MAC via Personal Area your ISP, if available. Everything must work.

Afterword

I think that we managed to figure out the issue with the direct connection of the TV to the World Wide Web. It is with a connection not through a router, but directly from an Internet provider.

If you just bought a TV, but have not yet connected the Internet, and do not plan to install a router, then choose a provider that distributes the Internet using Dynamic IP technology. There shouldn't be any problems with this connection.

1. What should I do before setting up the TV?

In this article, as mentioned a couple of lines above, I will only consider connecting a TV via Wi-Fi. In general, you can, of course, connect the TV via cable to the router, but in this case you will have to pull the cable, extra wires under your feet, and if you want to move the TV, then plus more extra hassle.

Many people think that Wi-Fi cannot always provide a stable connection, sometimes the connection breaks, etc. In fact, it depends more on your router. If the router is good and does not break the connection when loading (by the way, they break the connection at high load, most often, routers with a weak processor) + you have good and fast Internet (in large cities, there seems to be no problems with this now) - then the connection is you will have what you need and nothing will slow you down. By the way, about - there was a separate article.

Before proceeding with the settings directly to the TV, here's what you need to do.

1) First decide whether your TV model has a built-in Wi-Fi adapter. If it is - well, if it is not - then to connect to the Internet, you need to purchase a wi-fi adapter connected via USB.

Attention! Each TV model has its own, so be careful when buying.

Adapter for connecting via wi-fi.

2) The second important step would be - router setup(). If your devices (for example, a phone, tablet or laptop), which are also connected via Wi-Fi to the router, have Internet access, then everything is in order. In general, how to set up a router for Internet access is a large and extensive topic, especially since it will not fit into the framework of one post. Here I will give only links to the settings of popular models:,.

2. Set up your Samsung Smart TV to connect to the Internet via Wi-Fi

Usually, when you first start the TV, it automatically prompts you to configure. Most likely, this step has been skipped by you for a long time, because. the TV was most likely turned on for the first time in a store, or even in some kind of warehouse ...

By the way, if a cable (twisted pair) is not connected to the TV, for example, from the same router, by default, when setting up the network, it will start searching for wireless connections.

Let's take a look at the configuration process itself step by step.

1) First, go to the settings and go to the "network" tab, we are most interested in "network settings". On the remote, by the way, there is a special button "settings" (or settings).

2) By the way, a hint is shown on the right that this tab is used to set up a network connection and use various Internet services.

4) In this step, the TV asks us to indicate what type of connection to use: cable or wireless Wi-Fi connection. In our case, select wireless and click "next".

5) For 10-15 seconds, the TV will search for all wireless networks, among which yours should be found. By the way, please note that the search range will be carried out in 2.4 Hz, plus the network name (SSID) - the one that you set in the router settings.

6) Surely, there are several Wi-Fi networks at once, because in cities, usually, some neighbors also have routers installed and turned on. Here you need to select your wireless network. If your wireless network is password protected, you will need to enter it.

Most often, after that, an Internet connection will be established automatically.

Next, you just have to go to the "menu->> support->> Smart Hub". Smart Hub is a special feature in Samsung Smart TVs that allows you to access various sources of information on the Internet. You can watch web pages or youtube videos.

3. What should I do if the TV does not connect to the Internet?

In general, of course, there can be many reasons why the TV did not connect to the Internet. Most often, of course, these are incorrect router settings. If other devices, except for the TV, also cannot access the Internet (for example, a laptop), then you definitely need to dig in the direction of the router. If other devices work, but the TV does not, let's try to consider several reasons below.

1) First, try at the stage of setting up the TV when connecting to a wireless network, set the settings not automatically but manually. First

As a rule, after entering the settings manually, the TV joins the wireless network and gains access to the Internet.

2) Secondly, after you have carried out the procedure for manually assigning a specific IP address to the TV, I recommend that you go into the router settings again and enter the MAC address of the TV and other devices in the settings - so that each time you connect to a wireless network, each device will be given its permanent IP address. About setting different types routers - .

3) Sometimes a simple reboot of the router and TV helps. Turn them off for a minute or two, and then turn them on again and repeat the setup procedure.

4) If, when watching an Internet video, for example, videos from youtube, your playback constantly “twitches”: the video either stops or loads - most likely there is not enough speed. There are several reasons: either the router is weak and cuts the speed (it can be replaced with a more powerful one), or the Internet channel is loaded with another device (laptop, computer, etc.), it may be worth switching to a higher speed tariff from your Internet provider.

5) If the router and the TV are in different rooms, for example, behind three concrete walls, the connection quality may be worse due to which the speed will be reduced or the connection will periodically break. If so, try placing the router and TV closer to each other.

6) If the TV and the router have WPS buttons, you can try to connect devices in automatic mode. To do this, you need to hold down the button on one device for 10-15 seconds. and on the other. Most often, devices quickly and automatically connect.

That's all. Happy connections everyone...

Depending on the equipment you use, the reasons why the Samsung TV does not connect to the Internet can be very different. The general problem is the diversification of iron, software makes compatibility difficult.

You need to start solving the problem from the simplest and most obvious - try again to enter the TV settings, reinstall everything again according to the existing situation. In the normal case, the TV should automatically obtain an IP address, then log in via a wired network or Wi-Fi.

Problems with cable connection

At direct connection smart TV to wired internet there may be different options.

A connection with a dynamic IP address is used over the network. In this case, if there is no binding by MAC address, there should be no trouble. And the TV should work immediately after connecting the network cable.
When connecting using a static IP address, additional tweaks may be required. In this case, you need to enter the TV menu, indicate this very permanent IP address that you should have previously received from the provider. If you haven’t received it yet, this is a reason to contact your provider right now for help.
If the connection is via PPPoE, PPTP, L2TP, then you cannot do without a WiFi router. First, a router is connected to the network, then a connection is configured for each individual port, after which you can already start connecting cables. But that's why the cable, if you use wireless network WiFi.

If, after all these attempts, the Samsung TV still does not connect to the Internet, either using a static or dynamic IP address, this most likely means that your provider binds to the Mac address.

Now try to open the TV settings again, enter the user support section. Locate Product Information. Look, your TV's Mac address should be listed there. Most likely, the connection problem is in the mismatches of the connection to the Mac address.

After that, dial your provider's technical support, ask why there is no login for your TV on this Mac. Probably, this address will be changed for you, after that the TV should start to catch the Internet without hindrance.

Wireless connection issues

The situation often looks like this. You have a Wi-Fi router at home, it distributes to a desktop computer, smartphone, tablet, and what else you have there. There are no problems anywhere. But, when you connected the TV, the settings show that there seems to be a router, but the Internet signal itself is not received. So something is wrong with the settings.

Start, as usual, by trying to set up the TV correctly. Go to settings, look for Network connection. From the proposed list of options, select your type of connection.

depending on point type wifi ways settings may vary.

When connecting using a static IP address, you will need to manually set all the parameters. You should have received all this data from the provider in advance.
If a wifi network with a subscription fee, then you must have access rights. In this case, the most common cause If there is no connection, there is an incorrectly entered password.
If the Wi-Fi network is freely accessible, you don't need any data or passwords. Everything should turn on automatically here.

Sometimes such a simple, almost magical trick is offered to get around all the problems. Find out the IP address of your computer (which catches the Internet without problems), assign the same address in the TV settings. Finding out your IP is easy. It is enough to go to webnames.ru and check the box "My IP", see the picture below.

Now your Samsung will think that it is a computer and will start to receive the Internet perfectly. However, this gambit only reliably solves the problem if you have a static IP address. If the IP is dynamic, then the next time you connect, the IP address will also be different, everything will return to normal.

Most likely, the problems are inside the Wi-Fi router. First you need to try to create an entry point for the TV port. Open the router settings, make the necessary settings. If this does not help, it may be that the wireless Wi-Fi adapter does not match - in order to connect Samsung, you need an adapter for this model. Newer TV models already have such an adapter. If not, you just need to find and buy it for your TV model.

The next problem is incompatible firmware. Or outdated. You need to try resetting your router.

If your Wi-Fi device supports WPS technology, then the situation is much simpler. Enter the settings, find the type of network connection. Select and enable WPS. After that, turn on the WPS button, hold for two to three minutes. During this time, the wireless internet connection should be made in automatic mode.