What is 4g in a smartphone. Tablets with LTE: the next generation communication standard

However, like most revolutionary new products, 4G makes its way to the pinnacle of market success at the cost of a grueling struggle with established stereotypes. Perhaps you will find some of them in yourself. Let's try to dispel some common doubts and tell you what a 4G network actually is.

MYTH #1:Devices supported 4Glittle, nothing to choose from

When 4G first came to our world, the choice of devices was limited to USB modems, and the dream of high-speed and truly mobile access the network could only be implemented in conjunction with a laptop, which can be called mobile, but with a stretch.

Now, a year and a half after the advent of 4G, the situation has changed dramatically. Devices have appeared for every taste, and to be precise, for any “consumption scenario”: modems, routers, tablets and, of course, smartphones. And now we are talking not only about a handful of flagships costing around 30 thousand rubles, but about an impressive list of 26 smartphone models that support the Russian LTE frequency - 2600 MHz. And fresh announcements from global manufacturers are constantly adding new lines to this list.

One of the most economical ways to join the future is the MegaFon Turbo smartphone, which sells for 9,990 rubles.

MYTH No. 2: 4 Gworks only in the city and not everywhere

Many of us are afraid to start our relationship with 4G technology because we think about its impermanence. “If there is fishing there, but not here, then why do I need it?” - they say. Practice shows that where 4G Internet is needed, it reaches 20-30 Mbit/s. And it is needed, as a rule, where humanity has not yet found a way to install Wi-Fi - traffic jams, public transport, squares, parks - whatever, waiters of many cafes answer the question “What is the name of your Wi-Fi?” often silently go to the kitchen, lamenting the stinginess of their own superiors.

Moreover, nothing bad happens when you leave the 4G reception area. The device doesn’t turn into a brick or a pumpkin - it switches to 3G mode (or 2G, if you’ve gone very far), finds its base stations and continues to “serve.” The flow of megabytes of information useful to you is not interrupted even for a minute, it just becomes slower.

MYTH No. 3: differences between 4Gand 3Gimperceptible

Opponents of technological progress often say that the difference between the operation of a device in 3G and 4G is minimal. This statement is, of course, true. But only in 5% of cases when your gadget is turned off. The rest of the time, a 4G device downloads information eight to ten times faster. Website pages open instantly, as if they were not websites, but applications installed on your smartphone. For those who have already tried high-speed Internet at work, the usual 1-2 megabits seem indecently slow.

MYTH#4: 4Gworks only in Moscow and several other cities

One of the most common misconceptions. Today, 4G operates in 85 Russian cities, including 10 million-plus cities - Moscow, St. Petersburg, Novosibirsk, Yekaterinburg, Samara, Ufa, Kazan, Krasnoyarsk, Omsk, Perm. The list is so long that you will most likely get tired before you even get to the middle. A third of the country’s population is already within the coverage area of the fourth generation network, and the list of cities with 4G is growing every week. How can you find out if such a network works in your city? Probably the easiest way is to just go to the nearest store of your operator.

MYTH#5: Price 4G-Internet is still too high

And again no. The cost of 3G and 4G Internet is the same. And this is the fundamental difference between 4G and wired Internet, where for each additional megabit of speed you have to pay extra to the provider. The price of a standard Internet traffic package starts from 250-300 rubles per month. For this money you will get speeds of 20-30 Mbit per second, which was almost science fiction a few years ago.

MYTH No. 6: 4 G- this is a crude technology that still needs to be refined and refined

Today the most popular standard mobile communications 4G technology is considered. Home distinctive feature This standard is a high data transfer rate. The average information transfer speed in the fourth generation network is 100 Mb/sec (subject to subscriber mobility), and up to 1 Gb/sec for stationary subscribers.

How to find out if your phone and SIM card support 4g

Finding out whether your smartphone supports 4G is quite simple. There are several ways to do this:

Today, we can highlight the following most popular smartphones supporting 4G LTE, LTE-A, announced and released in 2018. Let's divide the list into several parts, where we will indicate phones in the budget, mid- and high-price categories.

Budget:

Meizu M8c (2018);
Huawei Y6 Prime (2018);
Xiaomi Redmi 6A (2018);

Middle price segment:

Samsung Galaxy J8 (2018);
Samsung Galaxy J6 (2018);
Huawei Y9 (2018).

Samsung Galaxy S9;
Huawei P20;
Xiaomi Mi Mix 2S;
LG G7 ThinQ.

Checking whether a SIM card supports 4G is also not difficult. The procedure may differ for different operators, but there is one universal method— go to your operator’s mobile phone store and find out if the SIM card has the necessary support. Now let's look at each operator:

Beeline. All cards since 2013 have 4G support and have the corresponding inscription;

MTS. There is also an inscription on the card and cards younger than 2013 do not support this technology;

Megaphone. Just dial *105*0088#, in response you will receive a message with information about support for the card and mobile device;

Tele 2. We are recruiting *156#, in a response SMS the operator will provide information about support;

How to enable 4g on Android and iPhone

ForiOS:

go to “Settings”;
then open “Cellular Communications”;
then “Data Options” and “Voice and Data”;
tap on the “LTE” tab and in the pop-up window select “ Enable LTE" After this, the corresponding icon will appear in the status bar at the top of the screen next to the cellular signal.

For Android:

All devices have different options for selecting the network type. To make it clearer: GSM is 2G, WCDMA is 3G, and LTE is 4G. In order to switch from 3G to 4G, just specify LTE in the settings.

Ways to connect to 4G

Setting up the modem:

First you need to purchase a modem from a mobile operator. This can be done at your nearest mobile phone store. You also need to select the appropriate tariff plan;
after purchase, you need to unpack the device and insert a SIM card;
then connect the device to the computer (the connection is made via USB). A window will open where you need to select “ View files"and run the installation file in the root folder of the modem. During the installation process, drivers and the user program itself will be loaded;
further, if we are talking about a 4G modem, the device will automatically begin transmitting information using the fourth generation communication protocol. No additional settings are required.

Setting up the tablet:

Most tablets have a built-in transmitter operating in the 4G (LTE) band, so the process is quite simple;
go to “Settings”;
open " Wireless network»;
go to “Mobile networks” and “ Network type" Select the desired connection mode 4G or LTE.

If for some reason your tablet does not support this type of connection, you can purchase a mobile 4G router.

Setting up the router:

to begin with, we purchase a universal device or from a mobile operator, for example, there is a wireless router from Tele2;
then select the required tariff plan. The preferred tariff plan is Internet for accessing the network using a tablet or modem. Almost every operator has one;
after the device has been purchased, it is enough insert sim card and the user will have access to the Internet.

It should also be noted that if you purchase a universal router, you will need to additionally buy a modem. Most of these devices do not have a slot for a SIM card, so you will have to connect a modem to the router.

What to do if your phone does not support 4g

In such a situation, we can advise the user on several options for solving the problem:

in the first case, some phones have 3G and LTE support only the first slot SIM cards;
in the second case, the SIM card does not support 4G mode. You can ask the salesperson at the salon to have the card replaced;
and the third option is phone replacement to a newer one. Most budget devices released since 2015 have support for fourth generation communications.

How to connect and configure 4G

Megaphone

The first way to set up and connect 4G to Megafon is order parameters in an SMS message. You need to send the command “1” to number 5049. After this, mobile Internet settings will be sent to your phone, which will allow you to switch to 4G; you need to save and activate the profile. Internet access via 4G will appear automatically.

Manual setting :

go to “Settings”;
then to “Mobile networks” and “APN settings”;
indicate the network name “Megafon”, home page (APN) “internet.megafon.ru”, authentication “No or PAP”;
to connect, select the network mode “Auto” or “WCDMA or LTE”;

For iPhone the setup looks like this :

go to “Settings”;
then “Basic” and “Network”;
in the cellular data section we enter: APN “internet.megafon.ru”, name “Megafon”.

Beeline

In the first case, as with the previous operator, you can order automatic settings To connect, just dial the USSD command 06503. After the SMS message with the parameters arrives to the subscriber, you need to open them (password 1234), save and activate.

Manual entering parameters:

For ownersiPhone the procedure looks the same as in the previous version, only we change the APN value to “internet.beeline.ru”.

MTS

To begin, dial the command “*424#” or send an SMS to the number “111”, command “333”. After this, all that remains is to save and activate the parameters received from the SMS.

Manual input :

go to the “Access Points (APN)” section;
Next, enter the parameters: name “MTS Internet”, APN “internet.mts.ru”, password “mts”, authentication type “No or PAP”;
the connection will happen automatically; if this does not happen, you need to go to the “Network type” section and select “Auto” or “WCDMA or LTE”.

Motive

You need to make a request to the “Auto Configuration” service by calling “##919”. After this, the phone will receive 4G parameters that need to be saved and activated.

Manual setting :

go to the “Access Points (APN)” section;
then you need to enter the following data: name “MOTIV”, APN “inet.ycc.ru”, username “motiv” password “motiv”.
To enable 4G, go to the “Network Type” section and select “Auto” or “WCDMA or LTE”.

For owners of Apple gadgets, you only need to fill in the APN: net.ycc.ru and username: motiv items in the “Cellular Data” section.

Tele 2

First you need to send a USSD request to the number “*184*46*1#. You will receive a response SMS containing the specified parameters that need to be saved and activated. Next, you can contact the operator at 611, who will advise you on correct setting smartphone for 4G operation.

Manual entering parameters :

go to the “Access Points” section;
then enter the following data: name “Tele2 Internet”, access point “teleinternet.ru”, authentication type “No”;
After these steps, the Internet should automatically appear, if this does not happen, go to “Network Type” and click “Auto” or “WCDMA and LTE”.

What to do if 4G doesn't work

Let's look at the reasons why 4G Internet does not work for users:

The SIM card supports 4G network.

The SIM card does not support the 4G network. You can change it at any Tele2 service point for free.

The phone number entered is incorrect. Command to check the number: *120#

The phone number entered is incorrect. Command to check the number: *120#.

Old SIM cards do not support 4G standard

Helpful information:

To set up 4G Internet on your phone, use the page. If the 4G mode is not automatically activated, then dial the command *184*46*1#
4G Internet on the Tele2 network operates at a frequency of LTE 1800 MHz (you need to check that your phone supports this frequency).
Checking the device by IMEI code is approximate. For successful 4G sessions, make sure that this frequency and network mode are supported by your phone and SIM card.

What is 4G?

4G or LTE is the fourth generation of mobile communications, developed in 2012 and allowing data transfer at speeds exceeding 100 Mbit/s for mobile and 1 Gbit/s for fixed subscribers. The main difference between LTE and 3G is the higher data transfer speed. In 3G, the limit is 42 Mbit/s, this is the peak data download speed in the most modern modification of the 3G standard - HSPA+. The real one is still 2-3 Mbit/s.

Thanks to the short response time, the 4G Internet standard is much more convenient than the currently used 3G. In addition, it provides advanced technical capabilities for providing multimedia services, for example, high-quality mobile television, Internet telephony and video calls.

Not all users are well versed in technology and communication standards. At the same time, advertising on the Internet, on television and radio is replete with various slogans and slogans that a particular smartphone supports this or that function and has certain capabilities. The situation is quite everyday; companies that are engaged in sales must make a profit and actively promote their products.

4G mobile phones are becoming especially popular. Technologies do not stand still, and in addition, they are becoming cheaper and easier to produce and maintain due to their scale.

So how do you know if your phone supports 4G? - further in the text.

What it is?

Before answering the question of how to find out if a phone supports 4G, it is important to determine what exactly we are talking about. As a rule, this term refers to a modern communication standard that provides increased speed data transfer when using mobile Internet and high quality for regular calls.

In order to check whether your device will support 3G and 4G technology in the ALTEL 4G:GSM network, just enter first 8 digits IMEI code of your device.

For example: 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5

What is IMEI?

IMEI is the unique serial number of each mobile device, usually consisting of 15 - 18 digits.

How to find out the IMEI of a phone?

Method 1:
Dial *#06# and press the call button on your device.

Method 2:
Look under the battery or on the box of your device.

Incomplete data entered, please check the correctness of entry

Your device:

3G - supports does not support
4G - supports does not support supports depending on model firmware

What else should you know?

If, after checking by IMEI, your device does not work on the ALTEL 4G:GSM network, then perhaps the problem lies in the firmware or settings of your device.

The ALTEL 4G:GSM network operates at 3G - WCDMA 850 MHz and 4G - LTE 1800 MHz frequencies. If your device does not support these frequencies, then most likely signal reception on your device will be limited or absent, i.e. Calls, text messages and data may either not work or may have poor quality.

If you are planning to use a local LTE-enabled SIM card in a foreign country or buy a smartphone overseas, our cheat sheet will help you determine whether you will have problems with your device’s compatibility with the LTE network. After all, with LTE it is a little more complicated than with 3G - different countries use different bands, and only a few devices support any standards in the world. Usually, when sellers say that a model is designed for the market of the USA, Europe, India, China, Russia, then we are talking not only about the firmware, but also about what frequency range and even what communication standards (the same 4G Internet is not everywhere) she supports.

1. Find out what standards the smartphone supports

This does not require third-party applications and services. Usually all the necessary information is on the box with the device. But if it’s not there, then you can find it on the body or in the smartphone interface.

If you have Android

Android smartphones have too many different different options design of the body, respectively, and places where the inscription we need may be located. One of the options is at the bottom back side device, on the cover. The other is under the battery, next to the IMEI, if the case is collapsible. If the cover cannot be removed, look at the bottom of the back panel. If there is nothing there, you need to look in the menu.

To do this you need to go to Settings-About phone(may also be called “About the device” or something else, but with the same logic, it all depends on the manufacturer and the age of the model). Next you need to find the item “ Model number"(it can also be hidden in the additional menu item " general information"). This is the model number we need. Remember.

If you have an iPhone

Look at the back panel of the smartphone (yes, alas, the case will need to be removed) - this code is there. This is the letter A and four numbers. For example, A1634, A1687, A1699.

What to do with the model index

For example, you have an iPhone 6. The model version is A1586. Next, go to the Gsmarena website, enter the model name (iPhone 6) or the index (A1586) in the search bar. We get to the device page. At the top we see NETWORK (sorry, the site is in English, you can look at others, but this one usually has the fewest errors), click the Expand button and get a list of supported networks depending on the version of the device.

2. Find out what standards the operator works in

Now all that remains is to find on the Internet what frequencies the operator operates on: there, LTE 700, 800, 850, 1800, 2500, etc. - the list is long. The correct request will look something like this: communication standard + frequencies – country – operator (preferably in English). If you know English, then finding the necessary information will not be difficult. The most important thing is that the characteristics of the device and the operator’s standards match. Find out how to choose an external battery or adjust the power consumption of your smartphone so that it works longer and remains useful.

If you find an error, please highlight a piece of text and click Ctrl+Enter.

Gaining particular popularity Cell phones 4G. Technologies do not stand still, and in addition, they are becoming cheaper and easier to produce and maintain due to their scale.

So how do you know if your phone supports 4G? detailed instructions- further in the text.

What it is?

Before answering the question of how to find out if a phone supports 4G, it is important to determine what exactly we are talking about. As a rule, this term refers to a modern communication standard that provides increased data transfer speeds when using mobile Internet and high quality when making regular calls.

4G is an abbreviation of in English, which is translated and stands for “fourth generation”. Accordingly, before it there were earlier versions of the communication protocol, for example, 3G, popular several years ago, which was advertised no less actively than its successor.

This technology is based on the increased bandwidth of the mobile network, and, as mentioned above, allows you to use the mobile Internet at a speed comparable to a full-fledged wired Internet.

How to find out if a phone supports 4G?

There is enough a large number of ways to do it. The easiest one is to open the instructions for your smartphone and see what communication standards it supports and whether it is on the 4G list. Very often, several separate pages are dedicated to this, which are also indicated in the contents.

However, there are other ways to answer the question “how to know if a phone supports 4G”. For example, this could be the inscription on the box of your device. Usually the manufacturer indicates this function for advertising purposes (it is quite popular and has begun to appear even in budget smartphone models). Sometimes, instead of the abbreviation 4G, you can find the inscriptions LTE or WiMAX. These are slightly different technologies, but both are actively used in the new generation communication standard.

If you are buying a new smartphone and need the described function, then it is better to play it safe and simply ask a consultant to show phones that support 4G or to clarify the availability of the technology on a specific device. Sellers themselves are interested in selling you a smartphone.

How to check if 4G is working

Everything is very simple, regardless of the telecom operator and operating system, phones that support 4G inform the user about the type of network connected. Typically, such data is located in the upper corner of the screen, next to the battery charge indicator. By analogy with packaging, labels may contain the following information: 4G, LTE, WiMAX. However, alerts can also be located in hidden menus or settings. Information related to such indicators should also be included in the instructions.

Tariffs and operators

If you are sure that your device supports 4G, but for some reason it does not work, then it is possible that the selected tariff or telecom operator does not provide such services. What to do in this case? Try to call technical support or come to the sales office, get advice and choose a different tariff. If the operator itself does not have 4G, then it will need to be replaced. It is possible that in some regions this standard communications are temporarily not supported for any reason by any communications provider. In this case, you will have to use a more conservative 3G, but it works on all devices that support 4G.

There are other cases, for example, incomplete network coverage. The Internet or even the mobile network may temporarily not work. This problem is quite normal phenomenon, and the coverage of communication towers is growing exponentially every year, as is the quality.

Example of 4G devices

This communication standard is supported by the entire iPhone line, starting with the fifth model. There may be nuances associated with specific chips and operators, but again, every year the relevance of this problem decreases, and manufacturers and communication providers come to a compromise. As for other devices, these include all Samsung flagships, starting with the Galaxy S5, and some earlier models, as well as gadgets from other manufacturers.

IN Lately technology is spreading faster and faster, and phones that support 4G are becoming cheaper. Even budget models that are sold for a low price increasingly have a similar function.

Results

Time flies very quickly, so phones with 4G support are becoming quite commonplace. However, over the course of just ten years, this happened with many other functions and innovations, for example, thin color displays, cameras, sensors, and then powerful processors capable of processing even high-quality 3D graphics directly on a mobile device became widespread.

As stated above, the answer to the question “how to check if a phone supports 4G” should not cause difficulties even for inexperienced smartphone users, since modern devices do not contain any hidden functions. Availability of any required technologies potential buyer learns either from advertising, or at the time of purchasing a new gadget, because specifications and specifications are the second thing the client sees after the cost of the product.

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SIM card, number, tariff
- How to unblock a number?
  - If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
  - If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
    Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner's full name.
  - If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by going to a MegaFon salon with your passport.
  - If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.
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- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in the Home region in which the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to enter into a new contract for the provision of communication services.
  
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- How do I keep my number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days consecutively on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.
  
  In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services in relation to this subscriber number is considered terminated at the initiative of the subscriber.
  
  The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.
  
  If you do not use communication services for more than 90 days and the Personal Account balance is zero or negative, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.
  
  If you are planning for a long time(more than 90 days) do not use mobile communications, block your number.
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- - Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
  - Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.
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- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
  
  Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.
  
  The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.
  
  The service operates in two modes:
  - one-way: the caller will hear the message “The subscriber’s device is turned off or is out of network coverage”;
  - two-way mode: the caller will receive an SMS with your new number.
  In any mode, you will receive an SMS with the number of the person who called your previous number.
  
  The service does not work if the balance on the old number is negative or zero, or if the old SIM card is blocked.
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Services, options
Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
  1. Check your balance and top it up if necessary. To check your balance, type the command * 100 # or go to your Personal Account. The Internet only works when positive balance. If you have recently topped up your account, wait a few minutes for the internet to work again.
  2. Check the balance of your Internet package. Open the MegaFon application or go to your Personal Account Balances for service packages. If the included Internet capacity has run out, connect one of the options to extend the Internet.
  3. Check if you have the Mobile Internet service connected. To do this, go to your Personal Account and in the “Services” section, select Services and options or dial a free command on your smartphone / tablet * 105 # and select the desired item from the menu on the device screen.
  4. Make sure you have Data Transfer mode enabled. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “Mobile network” section (the name may differ in different devices).
  5. Reboot your device (turn it off and on).
  6. Turn off Wi-Fi on your smartphone/tablet (when using a router from MegaFon, Wi-Fi should remain on).
  7. Move the SIM card to another device. If on another device Mobile Internet also does not work, contact the nearest MegaFon store with your identification document to replace the SIM card. When replacing a SIM card, the phone number will not change; the service is provided free of charge.
    To find out the address of the nearest salon, open the MegaFon application.
  8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to another USB port on the computer, update the software of your modem/router. Latest versions software You can download it for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G+, how to start using it and how does the transition from a 2G/3G network to 4G+ happen?
  4G+ (or LTE) is mobile Internet with a speed not inferior to regular wired internet. Browser pages, files, music, videos, games and applications load in seconds.
  
  To start using 4G+ you need a smartphone and SIM card that support this technology.
  
  Type the command * 507 # to see if your SIM card supports 4G+. If not, you can change it for free at any MegaFon store using USIM.
  
  After you insert the new USIM into your smartphone, select the LTE network type in the settings.
  
  And if you have a smartphone with support for two SIM cards, then USIM must be installed in the 1st slot.
  
  When you connect to a network, the device automatically selects the best network in terms of signal quality. To provide maximum speed connection, a network with more reliable reception is suitable. There is no need to manually switch the mode or perform any other actions. The device changes networks automatically, without interrupting the connection.
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- How to enable 4G (LTE) in phone settings?
  Select and save the following settings:
  - iOS (iPhone): Settings → Cellular → Data Options → Enable LTE → Data Only (Voice and Data).
  - Android: Menu → Settings → Connections → Other networks → Mobile networks → Network mode → 4G/3G/2G (automatic connection).
  - Windows Phone: Settings → Data → Fastest connection → 4G.
  The name of the settings may differ for different models.
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Personal Area
- How to log into your Personal Account, get or change your password?
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- How to top up your account?
  Choose any convenient way:
  1. Top up your account from a bank card or e-wallet in the Payment section.
  2. On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If you can’t pay right now, use the Promised Payment service.
  5. Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
  6. If you are a client of Sberbank and your bank card linked to a phone number, enter the required amount in an SMS and send it to the number or use the Sberbank-Online application.
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- How to stay in touch with a negative or zero balance?
- Mobile subscriptions
  - How to unsubscribe?
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  - Can I listen to a recording of my telephone conversation?
    MegaFon does not record subscriber calls.
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  - How to set up call forwarding?
    You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.
    
    If the set forwarding does not work, check whether there are any restrictions on your number and whether the number is entered correctly.
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  - What is VoLTE technology and what is needed to use it?
    To use VoLTE calls, you need a device and SIM card that support this technology.
    To check if your SIM card is suitable for the 4G+ network, enter the command * 507 # . If it doesn’t fit, replace it for free with a USIM card at any MegaFon store.
    
    List of devices that support VoLTE:
    - iPhone 6/6 Plus, iPhone SE, iPhone 6s/6s Plus, iPhone 7/7 Plus, iPhone 8/8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max and later;
    - Honor 10, Honor 10 lite, Huawei P20, Huawei P20 pro, Huawei P20 lite, Huawei Nova 3, Huawei Nova 3i, Honor Play, Honor 7X, Huawei P10 lite, Huawei Nova 2 plus, Huawei Nova 2, Huawei Nova 2i, Honor 8 lite, Huawei P-smart, Huawei P-smart 2018, Huawe Mate 20 lite, Huawei Mate 20, Huawei Mate 20 pro, Honor view 20, Honor 8C;
    - LG K10 2017, LG Stylus 3, LG X Power 2, LG G6, LG Q6α, LG Venture, LG G7, LG G7 Fit, LG Q7, LG Q7+, LG Q Stylus+, LG K9, LG V30, LG K11, LG K11+ ;
    - Nokia 3, Nokia 8, Nokia 5.1;
    - Samsung Galaxy Note 8, Galaxy Note 9, Galaxy J7 Neo, Galaxy A3, Galaxy A5, Galaxy A6 | A6+, Galaxy A7, Galaxy A8 | A8+, Galaxy J2 2018, Galaxy J3, Galaxy J5 | J5 Prime | J5 2016, Galaxy J7 | J7 2016 | J7 2017 Neo, Galaxy S7 | S7 edge, Galaxy S8 | S8+, Galaxy S9 | S9+, Galaxy J6 | J6+ 2018, Galaxy J4 | J4+ 2018, Galaxy J8 2018, Galaxy J2 | J2 Core | J2 Prime, Galaxy A9 2018;
    - Sony Xperia X, Xperia X Performance, Xperia XZ, Xperia X Compact, Xperia XZs, Xperia XZ Premium, Xperia XZ1, Xperia XZ1 Compact, Xperia XA1, Xperia XA1 Ultra, Xperia XA1 Plus, Xperia XA2, Xperia XA2 Ultra, Xperia L2, Xperia XZ2, Xperia XZ2 Compact, Xperia XZ2 Premium, Xperia XA2 Plus, Xperia X dual, Xperia X Performance dual, Xperia XZ dual, Xperia XZ3;
    - Vertex Saturn, Vertex Impress Blade, Vertex Impress New;
    - Alcatel 1 (5033D), Alcatel 3L (5034D), Alcatel 1X (5059D), Alcatel 5052D, Alcatel 5099D, Blackberry Key 2.
    If the model you need is not in the list, check with the manufacturer to see if your phone supports VoLTE technology. The list is constantly updated.
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  - How to set up VoLTE?
    Select required settings for your smartphone:
    - iPhone: Settings → Cellular → Data Options → Enable LTE → Voice & Data.
    - Huawei: Settings → Wireless networks → Mobile network → VoLTE calls.
    - LG Stylus 3, LG X Power 2, LG K10 2017, LG G6, LG Q6α, LG Venture: Settings → Networks → Advanced → Mobile networks → VoLTE or long press on the VoLTE icon in the notifications menu.
    - NOKIA: Settings → More → Mobile networks → 4G LTE mode (enabled by default).
    - Samsung Galaxy: VoLTE is automatically enabled in the new firmware.
      If not: Settings → Connections → Mobile networks → VoLTE calls.
    - Sony Xperia: VoLTE is automatically enabled in the new firmware.
      If not: Settings → More → Mobile network → Enable VoLTE or Notification panel → Quick settings → Enable VoLTE.
    - Vertex Saturn: Settings → More → Mobile networks → 4G LTE mode.
    - Alcatel: Settings → More → Mobile networks → VoLTE.
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  - Why doesn't the network pick up?
    1. Unstable network signal.
      You are outside the city, in areas with dense buildings - in an area of uncertain signal reception. If communication problems occur regularly, please send us a message via the Write to us form or contact the Support Service through your Personal Account. In the message, indicate the address where communication problems occur and describe the problem in detail. On an Android device, using the My Network application, you can automatically send information about call quality and coverage problems to MegaFon.
    2. There is not enough money in your account.
      Top up your account in any convenient way.
    3. Incorrect network connection.
      Go to your phone settings and select the MegaFon network manually. Reboot your phone. If your device allows you to select the network standard (4G / 3G / 2G), try switching to another standard.
    4. The phone or SIM card is faulty.
      Insert the SIM card into another device and check if it will connect to the network. If the SIM card in the other phone also does not register with the network, replace the SIM card.
    5. You are outside the Home Region or in the coverage area of an operator with which MegaFon does not work.
      Go to your device's settings and try manually selecting a different network.
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- Emergency help
  - How to call emergency services?
    Single emergency number:
    
    1 - Fire Department;
    
    2 - police;
    
    3 - emergency;
    
    4 — emergency service gas network.
    
    Emergency numbers:
    
    Emergency - ;
    
    Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.
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  - What to do if your phone is lost or stolen?
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  - How to protect yourself from scammers?
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  - How are emergency communications services provided?
- Roaming
  - How to use communication services when traveling around Russia and the world?
    When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
    
    When you go to other countries, as well as to the Republic of Crimea and Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - go to the MegaFon salon with your passport.
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  - How to connect and disconnect services in roaming and spend less?
    The easiest and most convenient way is mobile app"MegaFon" or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.
    
    When roaming, you do not need to change your mobile Internet settings.
    
    Note!
    
    Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.

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